Cleveland, Ohio | October 11th & 12th, 2023

Why Attend The Customer Service Revolution

Why you and your team need to attend The CX Event of 2023

We’ve entered a year of extraordinary change. Customer complaints are higher than ever and long-standing businesses have closed their doors. One thing we’ve learned from the past is that companies with outstanding service are most likely to survive economic uncertainties. They create the greater loyalty in their customers and employees, and they out perform the market year after year.

Are you ready to join the Customer Service Revolution?

The decisions you make this year will shape your company's future.

Stop feeling stuck and get the information you deserve. Bring your team into the future with you, and attend this event together. They are craving inspiration and motivation. They need to understand what the future can hold. World-class teams will schedule time to meet after each weekly session to debrief and decide what they will implement. Continue to reimagine and revolutionize. Attendees receive exclusive offerings to save on products and services including webinars, consulting, Experience Executive training and more.

Implement best practices of companies like yours who are leading a Customer Service Revolution and winning

Motivate your internal customers to deliver exceptional care to your external customers

Benefits of attending

Why you should invest in your team

What Attendees Say

Improving your customer service without a Customer Experience Action Statement* is like sailing without a compass. John DiJulius has been instrumental in revamping our customer service systems.”

- Craig russeLl, starbucks

“The different speakers from different backgrounds makes this conference different than any other ones.”

- Michael Coburn, nestle

“You helped us revolutionize the way we serve our guests…”

- Kendra Sartor,the melting pot restaurants

Register Your Ticket for the 2023 Revolution

Who is this event for?

The Customer Service Revolution is the leading education and networking event for leaders and entrepreneurs who want to win and compete based on service. 

This year we’ll gather virtually to reinvent your service, get inspired, and learn the best practices and innovations from world-class organizations.

Teams that deliver customer service

Many companies bring their leadership team to inspire them and create an opportunity to work together on their customer service.

Departmental leaders from all areas (B2B and B2C)

Including retail, call center, manufacturing, sales, operations, distribution, franchise, and more


Who want to compete on service rather than price


Who have been tasked with building customer service programs

Customer experience officers or managers

Who have been put in charge of transforming their organizations’ customer experience

How to get the most out of this conference


What is the Customer Service Revolution

The Customer Service Revolution is more than a conference, it is a movement.

The CSRevolution represents a community of like-minded professionals who are ready to ditch the status quo and make their brand the one customers can’t live without.

In its 13th year as America’s #1 Customer Service Conference, The Customer Service Revolution is here to motivate you, inspire new customer service and experience strategies and create awareness about innovations in service.

The Customer Service Revolution is a radical overthrow of conventional business mentality energizing entrepreneurs and leaders like you to create breakthrough growth in your business.