Customer Service Revolution FAQ

What are the event dates?

October 5th & 6th, 2021

Where is the event held?

In person attendees will be at The Huntington Convention Center of Cleveland, 300 Lakeside Avenue East, Cleveland, Ohio. Virtual attendees will access the conference through their individual log-in with our event app.

What is the hotel rate?

We will have a special rate for conference attendees at the Hilton Cleveland Downtown which is attached to the venue. A link will be sent out to all registered attendees to book their rooms in the next few weeks.

How many does a table seat?

Due to current Covid-19 restrictions in place (April 2021), tables currently seat 3 people. However, that number could change as the event gets closer. We will be following all guidelines in place by the state of Ohio, Cuyahoga County, City of Cleveland, and the Huntington Convention Center.

I am fully vaccinated, do I have to wear a mask?

As of April 2021, all persons within the Huntington Convention Center must wear a mask at all times, except for when actively eating and drinking.

I have a health condition, do I have to wear a mask?

As of April 2021, all persons within the Huntington Convention Center must wear a mask at all times, except for when actively eating and drinking. If you are unable to wear a mask, we recommend attending the event virtually.

What do I get with a virtual ticket?

You receive access to view all of the same speakers that the in-person attendees will see. Registration is needed for each individual viewing the virtual version of the conference, which can be accessed from their own unique log in to the event app (available on desktop or mobile).

Will replays be available with a virtual ticket?

Replays will be available with virtual ticket registration until 11:59pm on November 1st, 2021.

Are discounts available on tickets?

In person tickets are available on a first come, first serve basis, until capacity has been reached, for $1,250 per person. Due to the limited amount of tickets this year, there are no discounts for in person tickets. Virtual tickets are discounted for groups of 5+

Are seats reserved for me?

Seats are confirmed reserved upon receipt of payment in full. 

Is it safe to have a conference?

The safety of our attendees is of highest priority. We will be following all restrictions in place at the time of the event by the state of Ohio, Cuyahoga County, City of Cleveland, and the Huntington Convention Center. We will be monitoring these throughout the year, and adopting the guidelines as they change.

The convention center has also implemented rigorous cleaning protocols, installed state of the art filtration systems, hand sanitizing stations, electrostatic sprayers, touchless methods in areas such as the restrooms, and technology such as self cleaning buttons in the elevators.

As of April 2021, guidelines include, but are not limited to: seating of only 3 people per table, masks to be worn at all times in the building unless actively eating or drinking, all food and beverage items to be served by a staff member, social distancing of 6 feet to be observed when moving around the building, only 2 people in an elevator at a time, no coat/ luggage check services onsite.

Will there be breakout sessions?

To be determined!

What if my plans change?

Tickets for in-person attendance are fully refundable until September 1st, 2021. After that date, credit can be applied to virtual conference tickets, any other TDG services, or transferred to 2022’s conference (date TBD).