Customer Service Revolution FAQ

Is there a discount if we want to bring our team?

Yes! If you’d like to bring your team to transform your Customer Service culture, there is a special rate available for companies bringing groups of 4 or more seats. 

For information on pricing for your team contact nicole@thedijuliusgroup.com or 440-443-0028. Full tables seat 8 attendees.

What is the closest airport to the conference?

The closest airport is Cleveland International Airport, airport code CLE, which provides direct flights to and from many major cities in the world.

What is the best way to get to the hotel from the airport?

The event venue is 20 minutes away from Cleveland Airport. There are many transportation options available including Lyft, Uber, and Taxis.
Rail transportation is available from the airport to the downtown area. The downtown area also has a free trolley service as well as two bus lines. Driving to Cleveland is also easy with four major interstates serving the city.

Where can I find accommodation information?

We have discounted room blocks. Click here for more information. Make sure to reference Customer Service Revolution and the workshop when you are booking your room to secure the discounted rate. Please take note of the hotel discount deadline, as we cannot guarantee discounts once the deadline has passed.

What is included in my conference ticket?

Admittance to full conference, two days general session plus choice of breakout sessions to attend.

Continental breakfast and lunch both days.
Opening reception with appetizers and cash bar before the event begins on the evening of October 6th, 2020.

What kind of weather should I anticipate?

October in Cleveland is typically cool/warm with temperatures ranging from 45-65F.

I have a question that I don't see the answer to, how can I contact your team?

Simply email us at events@thedijuliusgroup.com and we’ll get back to you ASAP.

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