Media and Highlights

The Customer Service Revolution Podcast featuring 2020 Speakers and other amazing thought leaders

Customer Service Revolution

Customer service, done right, can be your company’s single, biggest, competitive advantage. Join Customer Service Authority and best-selling author, John DiJulius, as he interviews leaders who are revolutionizing their industries. Hear their successes, and sometimes failures, that built best practices for exceeding expectations and gaining market share. Plus learn how these practices can be applied to your B2B or B2C business. Each episode provides CEOs, CXOs, COOs, CMOs, CHROs and other customer experience leaders with actionable tips to create a culture that produces referrals, loyalty and rave reviews from employees and customers. It’s not a podcast. It’s a movement. The Customer Service Revolution is a radical overthrow of conventional business mentality designed to transform what customers and employees experience. If you’re a revolutionary customer service leader ready to stop competing on price and obsessed with building a brand that people cannot live without, and, this podcast is for you!

Chief Revolution Officer John DiJulius of the DiJulius Group discusses the best way to capitalize on revenge spending. The last 18 months have built up a lot of demand and consumer savings are near record highs. However, customers are now pickier than ever about which companies they do business with. Learn how you can position your business to handle what could be an economic boom for some.

You will learn:

Revenge spending is a key reason to expect economic growth in the foreseeable future
Why customers are now pickier than ever about which companies they do business with
Why brands that consistently deliver superior customer experience and a high level of employee engagement will reap the rewards
75% of customers don’t accept advertisements as truth yet 90% of customers believe brand recommendations from friends
New customer acquisition is extremely expensive compared to retaining current customers
The most successful companies in the world are not characterized by the best products in the world but by how they redefine our expectations
Why building a true, sustainable relationship is the biggest competitive advantage in the world
The most memorable customer experiences are the ones where an emotional connection was made and both the customer and employee felt something

Resources mentioned:

www.thedijuliusgroup.com

The Customer Service Revolution Podcast

Link to The Customer Service Revolution Conference Oct 5-6 in Cleveland, OH

If you enjoyed this episode, we’ve created a PDF that has all of the key information for you from the episode. Just go over to our podcast page at https://thedijuliusgroup.com/the-customer-service-revolution-podcast to download it.

***

EPISODE CREDITS:

If you like this podcast and are thinking of creating your own, consider talking to my producer, Danny Ozment.

He helps thought leaders, influencers, executives, HR professionals, recruiters, lawyers, realtors, bloggers, coaches, and authors create, launch, and produce podcasts that grow their business and impact the world.

Find out more at https://emeraldcitypro.com

056: How to Capitalize on Revenge Spending

September 15, 2021

John DiJulius

055: The Weather Report Challenge

September 8, 2021

John DiJulius

054: “The Experience Maker” with Dan Gingiss

September 1, 2021

Dave Murray

053: The Science of Service and Loyalty with Jack Mackey

August 25, 2021