Media and Highlights

The Customer Service Revolution Podcast featuring 2020 Speakers and other amazing thought leaders

Customer Service Revolution

Customer service, done right, can be your company’s single, biggest, competitive advantage. Join Customer Service Authority and best-selling author, John DiJulius, as he interviews leaders who are revolutionizing their industries. Hear their successes, and sometimes failures, that built best practices for exceeding expectations and gaining market share. Plus learn how these practices can be applied to your B2B or B2C business. Each episode provides CEOs, CXOs, COOs, CMOs, CHROs and other customer experience leaders with actionable tips to create a culture that produces referrals, loyalty and rave reviews from employees and customers. It’s not a podcast. It’s a movement. The Customer Service Revolution is a radical overthrow of conventional business mentality designed to transform what customers and employees experience. If you’re a revolutionary customer service leader ready to stop competing on price and obsessed with building a brand that people cannot live without, and, this podcast is for you!

On this week’s podcast, it is Jess Pischel, Customer Experience Consultant for The DiJulius Group and Dean of the Customer eXperience Executive Academy who interviews John DiJulius on his latest book The Relationship Economy: Building Stronger Customer Connections in the Digital Age. This is part 1 of 2 episodes.

You will learn:

Today’s illiterate are those who have an inability to make a meaningful connection with others.
Technology is not the enemy; using it to eliminate the human experience is
How we are all living in the touch screen age
Why we have generations that are relationship disadvantaged
How all generations have fewer people skills than the previous
What the Relationship Economy is

Resources mentioned:

www.thedijuliusgroup.com

https://thedijuliusgroup.com/the-customer-service-revolution-podcast/

Link to The Relationship Economy Book: https://thedijuliusgroup.com/product/the-relationship-economy/

Link to The Professional Relationship Report Card:

https://thedijuliusgroup.com/how-healthy-are-your-professional-relationships/

Link to PWC report on Experience is Everything:

https://www.pwc.com/us/en/advisory-services/publications/consumer-intelligence-series/pwc-consumer-intelligence-series-customer-experience.pdf

The Customer Service Revolution book that has dozens of Never & Always examples created by our clients: https://thedijuliusgroup.com/product/the-customer-service-revolution/

If you enjoyed this episode, we’ve created a PDF that has all of the key information for you from the episode. Just go over to our podcast page at https://thedijuliusgroup.com/the-customer-service-revolution-podcast to download it.

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EPISODE CREDITS:

If you like this podcast and are thinking of creating your own, consider talking to my producer, Danny Ozment.

He helps thought leaders, influencers, executives, HR professionals, recruiters, lawyers, realtors, bloggers, coaches, and authors create, launch, and produce podcasts that grow their business and impact the world.

Find out more at https://emeraldcitypro.com

046: The Relationship Economy (Part 1)

June 16, 2021

John DiJulius

045: World Class Internal Culture

June 9, 2021

John DiJulius

044: Zero Risk: Anticipating Your Service Defects and Having Protocols in Place to Make It Right

June 2, 2021

John DiJulius

043: A Customer Experience Action Statement

May 26, 2021