The Customer Service Revolution Podcast featuring Speakers and other amazing thought leaders
Customer service, done right, can be your company’s single, biggest, competitive advantage.
Join Customer Service Authority and best-selling author, John DiJulius, as he interviews leaders who are revolutionizing their industries. Hear their successes, and sometimes failures, that built best practices for exceeding expectations and gaining market share. Plus learn how these practices can be applied to your B2B or B2C business.
Each episode provides CEOs, CXOs, COOs, CMOs, CHROs and other customer experience leaders with actionable tips to create a culture that produces referrals, loyalty and rave reviews from employees and customers.
It’s not a podcast. It’s a movement. The Customer Service Revolution is a radical overthrow of conventional business mentality designed to transform what customers and employees experience.
If you’re a revolutionary customer service leader ready to stop competing on price and obsessed with building a brand that people cannot live without, and, this podcast is for you!
If you’re paying attention, you can find examples of leadership skills almost anywhere in life. From playing football to working in a corporate environment, good leaders stand out and inspire those around them to follow their lead.
What makes a good leader? What skills do they have that make them someone worthy of looking up to? One fundamental characteristic is that they know how to make decisions and move forward without regret.
In this episode of The Customer Service Revolution, John welcomes Admiral Thomas Lynch to talk about what he learned during his time in the Navy about leadership as well as his time on the football field. After a decorated 32-year career in the Navy, Admiral Lynch retired to work in the private sector as a senior-level executive for multiple large corporations. He also serves as Co-Chairman of the NewDay USA Foundation.
Admiral Lynch’s extensive experience both in the military and Corporate America gives him a unique perspective on leadership and what creates a great leader. You don’t want to miss his advice for people who want to become leaders both at work and at home.
Here are just a few takeaways:
- Admiral Lynch’s background as a career Naval officer, football player, and in corporate America
- The impact of the Navy on his life and what “shipmate self” means
- What NewDay USA is and Admiral Lynch’s involvement with it
- His relationship with Roger Staubach and what made Roger an excellent example of leadership
- How leaders can be trained to have an army of employees who will do whatever it takes to help reach their goal
- Applying ship, shipmate, and self to your family
- Admiral Lynch’s advice for people who want to become more selfless
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Customer Service Revolution Highlights
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