Media and Highlights

The Customer Service Revolution Podcast featuring 2020 Speakers and other amazing thought leaders

Customer Service Revolution

Customer service, done right, can be your company’s single, biggest, competitive advantage. Join Customer Service Authority and best-selling author, John DiJulius, as he interviews leaders who are revolutionizing their industries. Hear their successes, and sometimes failures, that built best practices for exceeding expectations and gaining market share. Plus learn how these practices can be applied to your B2B or B2C business. Each episode provides CEOs, CXOs, COOs, CMOs, CHROs and other customer experience leaders with actionable tips to create a culture that produces referrals, loyalty and rave reviews from employees and customers. It’s not a podcast. It’s a movement. The Customer Service Revolution is a radical overthrow of conventional business mentality designed to transform what customers and employees experience. If you’re a revolutionary customer service leader ready to stop competing on price and obsessed with building a brand that people cannot live without, and, this podcast is for you!

Johnny Jennings, Chief of Police at Charlotte-Mecklenburg Police Department, Charlotte, has a vision for what type of police department he wants to build, some may call it an unrealistic vision. Jennings wants Charlotte to be known as the Chick-fil-A of police departments. And he is not just talking about it. He is committed to making this vision a reality in one of the largest cities in America.

What you will learn:

That you can be for Black Lives Matter and have a tremendous amount of respect for what police officers do
Why is his vision to deliver world-class hospitality in his police department
How do you change the stigma and rewrite the narrative of policing in the U.S.?
What a day in the life of a police officer is like
How to avoid empathy fatigue
What they’re doing to accomplish their goal to earn a genuine thank you and leave a positive impression even when they have to enforce the law

Resources mentioned:

www.thedijuliusgroup.com

If you enjoyed this episode, we’ve created a PDF that has all of the key information for you from the episode. Just go over to our podcast page at https://thedijuliusgroup.com/the-customer-service-revolution-podcast to download it.

038: The Chick-fil-A of Police Departments

March 24, 2021

John DiJulius

037: Struggle Well

March 17, 2021

John DiJulius

036: If You Don’t Grow The Team, You Can’t Grow The Business

March 10, 2021

John DiJulius

035: Tough Times: Tougher Teams

March 3, 2021

John DiJulius