Our Speakers


Our comprehensive roster of presenting senior-level executive leaders and World-Class keynote speakers means you benefit from a rich, diverse mix of perspectives and knowledge. The 2020 Speakers will be announced throughout 2020 for the Virtual Customer Service Revolution.

Scott McKain

Topic: Coming Soon.

Scott McKain has over three decades of research and experience and is currently one of the most in-demand business speaker worldwide. Scott helps his audiences learn new skills that impact bottom line results. He is the author of four business best-sellers, all teaching how to engage customers, increase sales and create distinction.

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Mike Rayburn

Topic: Coming Soon.

Mike Rayburn is a two-time TED Talk Presenter, an innovative entrepreneur and Hall of Fame speaker who uses world-class guitar and comedy to teach change and innovation to corporations world-wide. He has headlined Carnegie Hall, headlined in Las Vegas, and performed more than 5,000 presentations in 20 countries on five continents. Rayburn is a regular on Sirius/XM and morning radio nationwide. He has performed as guitarist with The Beach Boys and John Oates. Rayburn’s keynote is called “The What IF? Keynote Experience.” You will learn three simple tools for harnessing your unrealized potential, creating and leading change, and becoming a virtuoso performer. You’ll hear amazing music including a solo guitar version of Bohemian Rhapsody.

Oh, and you laugh a LOT! No one does what Mike Rayburn does.

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LLP Headshot Jan 2019

Lisa Lutoff-Perlo

Topic: Coming Soon.

Lisa Lutoff-Perlo is a dynamic business leader whose vision and strategy has propelled Celebrity Cruises to historical financial performance. Her brand-defining industry firsts solidify her reputation as a bold trailblazer in the complex and ever-changing maritime industry. 

Lutoff-Perlo leads the multi-billion-dollar brand with 14 ships sailing to 300+ global ports with each ship’s crew representing over 60 nationalities and a diverse global workforce of over 20,000. She also leads Royal Caribbean Cruises’ (RCL) Global Marine Organization, ensuring that the corporation’s fleet of more than 50 ships run safely, smoothly and efficiently across all RCL brands. 

Under her leadership, Celebrity Cruises has doubled operating income, achieved double-digit ROIC, double-digit yield growth, significantly improved NPS and employee engagement results. 

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Jack Mackey

Topic: Coming Soon.

Jack Mackey is an inspirational business leader who shows how to drive growth by delivering experiences customers love.   He is best-known for infecting audiences with a spirit of creative discontent and stimulating record-breaking results. 

Jack served as long-time Chief Evangelist at SMG, a start-up born of service management research at Harvard Business School.   In 14 years, he grew the business into one of the world’s premier customer insight firms.

He taught executive teams from more than 700 service-based organizations to listen better, act faster and outperform competitors using Artificial Intelligence to conduct business in near real-time. 

Jack is a Founding Member of the Customer Experience Professionals Association (CXPA), and named among Who’s Who in CX.  Today he serves on the global faculty of Crestcom Training International. His service leadership workshops brim with entertaining real-life examples and are translated into a dozen languages. 

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Dan Gingiss

Topic: Coming Soon.

Dan Gingiss is an international keynote speaker who believes that a remarkable customer experience can be your best marketing. Dan doesn’t just talk about customer experience; his fast-paced, energetic presentation style creates an experience for the audience that they’ll surely remember. 

Dan’s 20-year professional career consistently focused on delighting customers, spanning multiple disciplines including customer experience, marketing, social media and customer service. He held leadership positions at three Fortune 300 companies – McDonald’s, Discover and Humana.

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Alden Mills

Topic: Coming Soon.

Alden grew up on a small farm, in a small town in central Massachusetts. His first dream was to graduate from the United States Naval Academy and attended Navy SEAL training. 

He became a nationally-recognized rower—as a gold medalist in the Olympic Festival, then as Captain of the freshman and varsity teams at the US Naval Academy. Then he served with distinction as a Navy SEAL platoon commander no less than three times. And after his time as a Navy SEAL, Alden became an entrepreneur, leading his first company to $90 million in sales in just three years, becoming an Inc. 500 CEO.

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John DiJulius

Topic: Coming Soon.

The authority on world-class customer service and John doesn’t just talk about it either – He lives it. John has been a successful entrepreneur of two businesses:

John Robert’s Spa, a chain of upscale Cleveland locations repeatedly named one of the top 20 salons in America.

And The DiJulius Group, a customer experience consulting firm that uses the X-Commandment methodology to providing a World-Class customer experience.

When John’s not running the daily operations of both businesses,He’s also a Keynote speaker, international customer experience consultant and best selling author of five books. Through his expertise, he has had the privilege of working with world class companies like the Ritz-Carlton, Lexus, Starbucks, Nordstrom, Nestle, Marriott Hotel, Pricewaterhouse Coopers, Cheesecake Factory, Bausch & Lomb, Progressive Insurance, Harley Davidson, State Farm, Chick-fil-A, Entrepreneurs Organization, YPO, Aveda, and many more!

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Dave Murray

Topic: Coming Soon.

Dave helps clients generate fresh, game-changing ideas and then turn those into actionable systems.

Dave’s role at the DiJulius Group is that of a facilitator, where he strives to make all participants feel comfortable – creating an ideal environment for idea generation and sharing.

Dave’s passion is helping organizations create new standards that help them deliver a better experience to their customers – and also make the company an even better place to work!

Prior to joining TDG, Dave had 20 years of experience in customer service, marketing, and sales, primarily in the sports and entertainment industry. Dave’s experience varies from leading call centers and front-line team members to working closely with key partners and stakeholders.

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Jess Pischel

Be Brilliant At The Basics By Building Your Customer Experience Cycle
Day in the Life of a Customer

As a Customer Experience Consultant with The DiJulius Group, Jess helps clients generate ideas, turn them into systems, and then implement them enterprise-wide. Jess has a passion for working on meaningful projects while creating leaders that move results through their people.

Jess is a strong, critical thinker, whose analytical and strategic skills bring a holistic approach to all projects – leaving nothing to chance.

Jess has been personally trained on the trademarked X Commandments methodology by John DiJulius and uses this methodology regularly with our clients. Jess’s priority in every client engagement is to create new customer experience standards and implement systems that lead to concrete, measurable results.

Jess is also a keynote speaker that loves to share her clients’ best practices and provide content that her audience can apply immediately in both their professional and personal lives.

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Joe Wolfcale

Topic: Coming Soon.

Joe is an executive by experience, and a teacher by heart. Joe finds great satisfaction in helping others turn concepts and ideas into practical reality within their business.

He have been an executive leader for nearly 20 years, including over 10 years as a Chief Executive Officer.  His industry experience ranges from manufacturing to healthcare, with most of his executive experience in healthcare.  Joe’s success is directly tied to servant leadership – serving his customers and team to the highest degree.

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Brittni Walker

Topic: Coming Soon.

Brittni helps clients develop ideas and turn them into systems.

She’s also a CXEA Academy Instructor and a public speaker who motivates her audiences with energy and humor.

Brittni has been working with the X-Commandments methodology since 2012. At the time, she worked with The DiJulius Group to develop and implement the customer service systems and employee engagement strategy for a consumer banking company, where she served as Director of Customer and Employee Experience.

On a personal note, she is passionate about improving business by developing and training people at various organizations where she leverages her expertise in company culture and experience as a consultant.

Brittni is a 2017 nominee for Nashville’s 30 under 30, and loves traveling and collecting as many experiences as possible from all corners of the world!

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