Our Speakers

PRESENTING THOUGHT LEADERS

Our comprehensive roster of presenting senior-level executive leaders and World-Class keynote speakers means you benefit from a rich, diverse mix of perspectives and knowledge. The 2020 Speakers will be announced throughout 2020.

Scott McKain

Topic: Coming Soon.

Scott McKain has over three decades of research and experience and is currently one of the most in-demand business speaker worldwide. Scott helps his audiences learn new skills that impact bottom line results. He is the author of four business best-sellers, all teaching how to engage customers, increase sales and create distinction.

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Mike Rayburn

Topic: Coming Soon.

Mike Rayburn is a two-time TED Talk Presenter, an innovative entrepreneur and Hall of Fame speaker who uses world-class guitar and comedy to teach change and innovation to corporations world-wide. He has headlined Carnegie Hall, headlined in Las Vegas, and performed more than 5,000 presentations in 20 countries on five continents. Rayburn is a regular on Sirius/XM and morning radio nationwide. He has performed as guitarist with The Beach Boys and John Oates. Rayburn’s keynote is called “The What IF? Keynote Experience.” You will learn three simple tools for harnessing your unrealized potential, creating and leading change, and becoming a virtuoso performer. You’ll hear amazing music including a solo guitar version of Bohemian Rhapsody.

Oh, and you laugh a LOT! No one does what Mike Rayburn does.

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Lisa Lutoff-Perlo

Topic: Coming Soon.

As President and CEO of a multi-billion dollar vacation brand, Lisa Lutoff-Perlo is a high-impact leader in the travel/hospitality industry. Her commitment to opening up the world through travel has brought recognition, awards and invitations for Celebrity Cruises to be  applauded for their global impact.

Lisa was appointed President and CEO of Celebrity Cruises in December of 2014, making her the first and only woman to lead one of Royal Caribbean Cruises Ltd.’s (RCL) cruise line brands. Lutoff-Perlo is a high-impact leader in the travel/hospitality industry. Her commitment to opening up the world through travel has brought recognition, awards and invitations for Celebrity Cruises to be applauded for their global impact.

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Jack Mackey

Topic: Coming Soon.

Jack Mackey is an inspirational business leader who shows how to drive growth by delivering experiences customers love.   He is best-known for infecting audiences with a spirit of creative discontent and stimulating record-breaking results. 

Jack served as long-time Chief Evangelist at SMG, a start-up born of service management research at Harvard Business School.   In 14 years, he grew the business into one of the world’s premier customer insight firms.

He taught executive teams from more than 700 service-based organizations to listen better, act faster and outperform competitors using Artificial Intelligence to conduct business in near real-time. 

Jack is a Founding Member of the Customer Experience Professionals Association (CXPA), and named among Who’s Who in CX.  Today he serves on the global faculty of Crestcom Training International. His service leadership workshops brim with entertaining real-life examples and are translated into a dozen languages. 

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Dan Gingiss

Topic: Coming Soon.

Dan Gingiss is an international keynote speaker who believes that a remarkable customer experience can be your best marketing. Dan doesn’t just talk about customer experience; his fast-paced, energetic presentation style creates an experience for the audience that they’ll surely remember. 

Dan’s 20-year professional career consistently focused on delighting customers, spanning multiple disciplines including customer experience, marketing, social media and customer service. He held leadership positions at three Fortune 300 companies – McDonald’s, Discover and Humana.

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Alden Mills

Topic: Coming Soon.

Alden grew up on a small farm, in a small town in central Massachusetts. His first dream was to graduate from the United States Naval Academy and attended Navy SEAL training. 

He became a nationally-recognized rower—as a gold medalist in the Olympic Festival, then as Captain of the freshman and varsity teams at the US Naval Academy. Then he served with distinction as a Navy SEAL platoon commander no less than three times. And after his time as a Navy SEAL, Alden became an entrepreneur, leading his first company to $90 million in sales in just three years, becoming an Inc. 500 CEO.

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Dave Murray

Topic: Coming Soon.

Dave joins The DiJulius Group after 20 years of experience in Customer service, marketing, and sales, primarily in the sports and entertainment industry. Dave’s experience has varied from leading call centers and front-line team members, to working closely with key partners and stakeholders.

A former client of The DiJulius Group, Dave has been working with the X-Commandments since the debut of What’s The Secret? in 2008. As a Senior Customer Experience Consultant with The DiJulius Group, Dave leads clients in generating ideas, turning those ideas into systems, and then implementing and executing them enterprise wide. He is also an accomplished keynote speaker full of insight and wit; leaving audiences motivated, entertained and walking away with great content to implement immediately.

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Brittni Walker

Topic: Coming Soon.

Brittni has been working with the X-Commandments methodology since 2012 when she worked with The DiJulius Group to develop and implement the customer service systems and employee engagement strategy for a consumer banking company, where she served as Director of Customer and Employee Experience. Brittni is passionate about improving business by developing and training people at various organizations where she leverages her expertise in company culture and experience as a consultant.

Brittni leads clients in developing ideas and turning ideas into systems. She is a CXEA Academy Instructor and a public speaker who motivates her audiences with energy and humor. Brittni is a 2017 nominee for Nashville’s 30 under 30, and she loves traveling and collecting as many experiences as possible from all corners of the world.

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Jess Pischel

Be Brilliant At The Basics By Building Your Customer Experience Cycle
Day in the Life of a Customer

Jessica  has been personally trained on the X Commandments trademarked methodology by John DiJulius and uses this methodology regularly with The DiJulius Group’s consulting clients. As a Customer Experience Consultant with The DiJulius Group, Jess  leads clients in generating ideas, turning those ideas into systems, and then implementing and executing them enterprise wide. She is also an accomplished keynote speaker full of insight and wit; leaving audiences motivated, entertained and walking away with great content to implement immediately.

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John DiJulius

Topic: Coming Soon.

THE Authority on World-Class Customer Service

Keynote speaker, international customer experience consultant and best selling author of four books, John DiJulius, works with world class companies like the The Ritz-Carlton, Lexus, Starbucks, Nordstrom, Nestle, Marriott Hotel, Pricewaterhouse Coopers, Cheesecake Factory, Bausch & Lomb, Progressive Insurance, Harley Davidson, State Farm, Chick-fil-A, Entrepreneurs Organization, YPO, Aveda, and many more.

John isn’t just talking about it, he lives it, as a very successful entrepreneur of two businesses: John Robert’s Spa, a chain of upscale Cleveland locations, repeatedly named one of the top 20 salons in America and The DiJulius Group, a customer experience consulting firm that uses the X-Commandment methodology to providing a World-Class Customer experience. In 2018, John led a TEDx talk entitled “Meet as Strangers Leave as Friends.”

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