Our Speakers

Your 2021 Speakers, more coming soon.

You deserve expert guides advising on critical topics. That’s why we’re bringing you several Global Thought Leaders! Gain ability to thrive, stimulate new thinking and get inspired with a new lineup every Thursday in October.

Alden Mills

Former Navy SEAL & Author

BUILD UNSTOPPABLE TEAMS: 4 ESSENTIAL ACTIONS OF HIGH-PERFORMANCE LEADERSHIP

Alden Mills is the bestselling author of Be Unstoppable and Unstoppable Teams and a keynote speaker. His acronym for successful leadership practices, C.A.R.E, is described in Unstoppable Teams. Alden has experience leading dynamic teams as a nationally recognized rower and three-time Navy SEAL platoon commander. After his time in the Navy, he led his first company, Perfect Fitness, to over $90 million in sales in just three years. Now, Alden helps inspire other teams like Lennox International, Marriott, and USAA to be unstoppable. 

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Dan Gingiss

Customer Experience Thought Leader & Author

How A Remarkable Customer Experience Can Be Your Best Sales and Marketing Strategy

Dan Gingiss is an international keynote speaker and customer experience coach who believes that a remarkable customer experience can be your best marketing. His 20-year professional career consistently focused on delighting customers, spanning multiple disciplines including customer experience, marketing, social media and customer service. He held leadership positions at three Fortune 300 companies – McDonald’s, Discover and Humana.

Dan is the author of two books, The Experience Maker: How To Create Remarkable Experiences That Your Customers Can’t Wait To Share (releasing in September 2021) and Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media. He is hosts the Experience This! Show podcast and the Experience Maker Show, and is a regular contributor to Forbes.

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Jack Mackey

CX Pioneer and Founder, Buyer Experience Academy

You can Market all you like, but people Believe what they Experience

Jack Mackey shows how to deliver a loyalty-inspiring buyer experience to win and keep more new business.  He’s a CX pioneer since 2003 and a top-performing sales executive for many years prior to founding the Buyer Experience Academy.

Jack is a Founding Member of CXPA (Customer Experience Professionals Association) and is named in Who’s Who in CX.   His service leadership courses are translated into 14 languages and presented by Crestcom International business educators in 30 countries.  

Previously, as Chief Evangelist and VP Sales at Service Management Group, Jack helped build SMG into one of the world’s premier customer experience firms.  His new business development team grew client relationships 1000% over 10 years, achieving 95% client retention.

Jack has coached forward-thinking clients like The DiJulius Group, Brightstar Healthcare, Thomson-Reuters/HighQ, International Business Brokers Association, and Make-a-Wish Foundation.

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Lisa Lutoff-Perlo

President & CEO, Celebrity Cruises

Building Fanatical Customer Loyalty

Lisa Lutoff-Perlo is a dynamic business leader whose vision and strategy has propelled Celebrity Cruises to historical financial performance. Her brand-defining industry firsts solidify her reputation as a bold trailblazer in the complex and ever-changing maritime industry.

Lutoff-Perlo leads the multi-billion-dollar brand with 14 ships sailing to 300+ global ports with each ship’s crew representing over 60 nationalities and a diverse global workforce of over 20,000. She also leads Royal Caribbean Cruises’ (RCL) Global Marine Organization, ensuring that the corporation’s fleet of more than 50 ships run safely, smoothly and efficiently across all RCL brands.

Under her leadership, Celebrity Cruises has doubled operating income, achieved double-digit ROIC, double-digit yield growth, significantly improved NPS and employee engagement results.

Lutoff-Perlo has launched industry-transforming cruise ships including Celebrity’s lauded Solstice Class, acclaimed Edge Series, and the Galapagos-based Celebrity Flora into the marketplace to critical acclaim.

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Mike Rayburn

Hall of Fame Speaker, World-Class Guitarist

What If?

Mike Rayburn is a TEDx Presenter who teaches innovation, change and peak performance using world-class guitar and humor to create a transformational experience and generate exponential results. He has headlined Carnegie Hall, Las Vegas, and performed more than 5,000 presentations in 20 countries on five continents. Rayburn is a music/internet pioneering entrepreneur, feature artist on Sirius/XM and Artist In Residence at High Point University. His more than 1000 corporate clients include most of the Fortune 100, 500, and the top five, including multiple presentations for Walmart, Exxon, Wells Fargo, Lincoln Financial, UnitedHealth, IBM, Siemens, Verizon, Ford, Nationwide, MetLife, PepsiCo, Chevron, Sony, Allianz, and Liberty Mutual.

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Scott McKain

Distinction Expert & Author

THE ULTIMATE CUSTOMER EXPERIENCE®: Delivering What Customers REALLY Want

Scott McKain is an internationally known distinction expert, bestselling author and iconic keynote speaker.

Scott’s unique platform style has earned him induction into the Professional Speakers Hall of Fame — and his remarkable content earned him membership (along with Dale Carnegie, Zig Ziglar, and Og Mandino) as one of only 24 selected for inclusion in the Sales and Marketing Hall of Fame. He is currently “Corporate Educator in Residence” at High Point University, named by U.S. News & World Report as the nation’s “most innovative” university.

Scott has over three decades of research and experience and has spoken and consulted for the world’s most influential corporations, presenting his business strategies on platforms in all fifty states and twenty-two countries

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Scott Blanchard

President, The Ken Blanchard Companies

The Art and New Science of Leadership

Scott Blanchard is President of The Ken Blanchard Companies®, the company cofounded by his father, best-selling business author Ken Blanchard. An accomplished author in his own right (coauthor of Leverage Your Best, Ditch the Rest and Leading at a Higher Level), Scott represents the next generation of pioneering thought leadership on management issues. He is the coauthor of Blanchard’s newest training program, The First-time Manager which teaches the essential skills that every new manager must master in order to succeed in the workplace.

The experience and innate business instincts Scott has developed help enrich his messages on coaching and leadership, and he turns that knowledge into plans for action, leaving audiences inspired and ready to achieve. Scott’s high-energy presentations get to the core of today’s business issues by exploring different facets of the corporate environment and culture. He speaks with honesty, conviction, and excitement concerning the key success factors for both individuals and their organizations.

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Ron Lovett

Entrepreneur, Speaker, Coach

Outrageous Empowerment

Ron Lovett is a Canadian entrepreneur who successfully scaled his Halifax-based guard security company to over 3,500 staff across Canada. Ron’s leadership hallmarks of relentless learning, disrupting stale industries, fast action, and transforming staff into passionate stakeholders – inspired his first book Outrageous Empowerment in 2018.  

He sold his security company to the largest provider in the US at a 24X multiple, and now focuses on his rapidly-expanding multi-family residential portfolio through Vida Living, whose purpose is to revolutionize workforce housing across North America and plans to reach 10,000 units by 2027.  

Ron is a globally sought-after professional speaker and thought leader in organizational culture, hosts an award-winning podcast and is releasing his next book and master class called Scaling Culture in Spring/Summer 2021.

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Chief Johnny Jennings

Entrepreneur, Speaker, Coach

Outrageous Empowerment

CMPD Chief Johnny Jennings, sworn into office July 1, 2020, is an innovative and forward-thinking public servant who uses strategic and technological solutions to positively impact operations and produce data-driven results.

Jennings joined the Charlotte-Mecklenburg Police Department as a member of the 108th recruit class in May of 1992.

He has held a variety of positions and ranks throughout the organization including sergeant over criminal intelligence, patrol sergeant and captain over the North Tryon Division, major over intelligence, investigations, special operations, Office of Professional Responsibility and deputy chief over patrol, special services, administrative services and the support services groups including the Community Services Bureau.

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John DiJulius

Chief Revolution Officer

Reimagine...Revolutionize.

The authority on world-class customer service and John doesn’t just talk about it either – He lives it. John has been a successful entrepreneur of two businesses:

John Robert’s Spa, a chain of upscale Cleveland locations repeatedly named one of the top 20 salons in America.

And The DiJulius Group, a customer experience consulting firm that uses the X-Commandment methodology to providing a World-Class customer experience.

When John’s not running the daily operations of both businesses,He’s also a Keynote speaker, international customer experience consultant and best selling author of five books. Through his expertise, he has had the privilege of working with world class companies like the Ritz-Carlton, Lexus, Starbucks, Nordstrom, Nestle, Marriott Hotel, Pricewaterhouse Coopers, Cheesecake Factory, Bausch & Lomb, Progressive Insurance, Harley Davidson, State Farm, Chick-fil-A, Entrepreneurs Organization, YPO, Aveda, and many more!

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Dave Murray

senior customer experience consultant

A Key to Consistency – The CEC

Training your Leaders how to Lead

Dave helps clients generate fresh, game-changing ideas and then turn those into actionable systems.

Dave’s role at the DiJulius Group is that of a facilitator, where he strives to make all participants feel comfortable – creating an ideal environment for idea generation and sharing.

Dave’s passion is helping organizations create new standards that help them deliver a better experience to their customers – and also make the company an even better place to work!

Prior to joining TDG, Dave had 20 years of experience in customer service, marketing, and sales, primarily in the sports and entertainment industry. Dave’s experience varies from leading call centers and front-line team members to working closely with key partners and stakeholders.

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Jess Pischel

customer experience consultant

Resolving Challenging Customer Issues During Challenging Times

Improve Communication to Retain your Top Talent in an Employee Market

As a Customer Experience Consultant with The DiJulius Group, Jess helps clients generate ideas, turn them into systems, and then implement them enterprise-wide. Jess has a passion for working on meaningful projects while creating leaders that move results through their people.

Jess is a strong, critical thinker, whose analytical and strategic skills bring a holistic approach to all projects – leaving nothing to chance.

Jess has been personally trained on the trademarked X Commandments methodology by John DiJulius and uses this methodology regularly with our clients. Jess’s priority in every client engagement is to create new customer experience standards and implement systems that lead to concrete, measurable results.

Jess is also a keynote speaker that loves to share her clients’ best practices and provide content that her audience can apply immediately in both their professional and personal lives.

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Joe Wolfcale

Topic: Coming Soon.

Joe is an executive by experience, and a teacher by heart. Joe finds great satisfaction in helping others turn concepts and ideas into practical reality within their business.

He have been an executive leader for nearly 20 years, including over 10 years as a Chief Executive Officer.  His industry experience ranges from manufacturing to healthcare, with most of his executive experience in healthcare.  Joe’s success is directly tied to servant leadership – serving his customers and team to the highest degree.

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Brittni Walker

Topic: Coming Soon.

Brittni helps clients develop ideas and turn them into systems.

She’s also a CXEA Academy Instructor and a public speaker who motivates her audiences with energy and humor.

Brittni has been working with the X-Commandments methodology since 2012. At the time, she worked with The DiJulius Group to develop and implement the customer service systems and employee engagement strategy for a consumer banking company, where she served as Director of Customer and Employee Experience.

On a personal note, she is passionate about improving business by developing and training people at various organizations where she leverages her expertise in company culture and experience as a consultant.

Brittni is a 2017 nominee for Nashville’s 30 under 30, and loves traveling and collecting as many experiences as possible from all corners of the world!

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