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The Customer Service Revolution Podcast featuring Speakers and other amazing thought leaders

Customer Service Revolution

Customer service, done right, can be your company’s single, biggest, competitive advantage.

Join Customer Service Authority and best-selling author, John DiJulius, as he interviews leaders who are revolutionizing their industries. Hear their successes, and sometimes failures, that built best practices for exceeding expectations and gaining market share. Plus learn how these practices can be applied to your B2B or B2C business.

Each episode provides CEOs, CXOs, COOs, CMOs, CHROs and other customer experience leaders with actionable tips to create a culture that produces referrals, loyalty and rave reviews from employees and customers.

It’s not a podcast. It’s a movement. The Customer Service Revolution is a radical overthrow of conventional business mentality designed to transform what customers and employees experience.

If you’re a revolutionary customer service leader ready to stop competing on price and obsessed with building a brand that people cannot live without, and, this podcast is for you!

Summary

In this episode of the Customer Service Revolution podcast, Denise Thompson and John DiJulius discuss the findings of a Wall Street Journal intelligence report on the impact of AI on customer experience. They explore the disconnect between AI’s potential and its actual implementation in businesses, emphasizing the importance of emotional intelligence and human interaction in customer service. The conversation highlights cultural barriers to effective customer experience transformation and the need for a human-centric approach in the AI era. They also discuss how companies can innovate customer value by leveraging AI effectively.

Takeaways:

93% of leaders say their customer experience is broken.
AI is still in its infancy and needs careful implementation.
Companies are chasing AI for efficiency but missing emotional connection.
Cultural dysfunction is a major barrier to customer experience transformation.
AI can personalize customer interactions but should not replace human touch.
76% of executives feel behind on AI transformation.
Emotional intelligence is crucial in customer experience.
AI should supplement, not replace, human interaction.
Companies winning with AI are inventing new categories of customer value.
A human-centric approach is essential in the AI era.

Chapters:

00:00The State of Customer Experience and AI 03:43The Challenges of AI in Customer Experience 08:47Cultural Barriers in CX Transformation 14:03Emotional Intelligence in Customer Interactions 19:07The Human Element in AI Integration 24:21Innovating Customer Value with AI 29:13The Future of Customer Service and AI

Links:

The Experience Gap, AIs Imminent Impact on CX: Code and Theory, Wall Street Journal Report

Schedule a Complimentary Call with one of our advisors: tdg.click/claudia

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Customer Experience Executive Academy: https://thedijuliusgroup.com/project/cx-executive-academy/

The DiJulius Group Methdology: https://thedijuliusgroup.com/x-commandment-methodology/

Experience Revolution Membership: https://thedijuliusgroup.com/membership/

Books: https://thedijuliusgroup.com/shop/

Contacts: [email protected] , [email protected]

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