Check Out Our Breakout Sessions
for the Customer Service Revolution Conference
- 1) General Breakouts and
- 2) Senior Executive Leader Breakouts.
Breakout Sessions
Brett Eaton
The High Performer’s 5 Step Playbook for Playing OFFENSE
The High Performer’s 5 Step Playbook for Playing OFFENSE
Join High Performance Coach Brett Eaton as he reveals the 5 essential steps to living on your terms and playing offense in every facet of your life. In this session Brett will challenge conventional definitions of success and guide you to define your own unique path to achievement and profound fulfillment. It’s time to break free from outdated notions and align your success with your true aspirations and values.
Andy Bailey
Living a Boundless Life
Live a Boundless Life
In his breakout sessions, speaker and best-selling author Andy Bailey will introduce participants to the Boundless Journal & Guide, and take them through foundational exercises, such as, “Where does distraction come from? How do you maximize your focus to create additional productivity? And what is your current state, Your Now?” to set the stage to develop the skills they’ll need in creating their actionable personal Boundless plan. The audience will leave with their own Boundless Journal which they can use to follow the steps toward living a boundless life.
Dave Murray
The Employee Experience Revolution
The Employee Experience Revolution
Dave Murray will share with you how to become the best professional decision of your employees’ lives. This content comes from the new book John and Dave co-authored titled The Employee Experience Revolution, coming out in 2024. The “Great Resignation”, “Quiet Quitting”, and “Cancel Culture” are not indictments on employees, but rather, business leaders’ lack of focus on truly caring for the people who are under their command. Today’s employees are more selective than ever regarding who they will work for; they are insisting that companies and their leaders help them live the right life. That is how you build a world-class culture.
Cal DiJulius
From Boomers to Zoomers
From Boomers to Zoomers: A Survival Guide to Leading Gen Zers
Join Cal DiJulius who will share a first-hand account of this burgeoning generation that’s set to dominate the labor market. Comprising over a third of the global population and more than a quarter of the U.S. populace, Gen Z is on track to soon surpass Millennials as the most populous and diverse generation ever. But it’s not just their numbers that matter; it’s the paradigm-shifting influence they’re set to have on technology, careers, politics, and organizational culture. In this illuminating breakout session, Cal will help you understand the unique behaviors, attitudes, and preferences of his generation. He will debunk common myths and stereotypes, replacing them with data-driven insights and actionable strategies.
Internal Culture & Complaints 101
Dave Murray | Speaker
Internal Culture
Building teams that work together - focused on the Customer. Departments operating in silos, poor internal handoffs, and miscommunication are all employee dissatisfiers - and have a negative impact on customers. Learn how to fix these common pitfalls and get all team members focused on your customer’s experience.
Complaints 101
Complaints to any organization are truly a gift, especially these days as consumers have so many options. Are your teams handling these important interactions consistently well? Are you tracking the issues and outcomes to monitor trends and bigger issues? Learn some easy-to-implement standards and how to create a service recovery playbook.
Nicole Paul
Experience Consultant for The DiJulius Group
Turn Angry Customers into Brand Evangelists
Nicole Paul will share the secrets that the best customer experience companies use to turn disappointed customers into brand evangelists. One of the key characteristics of the top customer experience brands in the world is that they are ‘Zero Risk’ to do business with. A Zero Risk business isn’t one that never makes mistakes; every excellent customer service company drops the ball from time to time. The secret to what makes these top brands Zero Risk lies in their customer service training; specifically, how well they have trained their employees to make it right when things do go wrong. In other words, Zero Risk means peace of mind for the customer.
Brad Dick, Antoinette Kula, & Frank Favaro
Deliver a World-Class Experience on a Limited Budget
Deliver a World-Class Experience on a Limited Budget
Customer Experience Coaches, Antoinette Kula, Brad Dick, and Frank Favaro will be doing two breakout sessions on How to Deliver a World-Class Experience on a Limited Budget. This breakout session is perfect for small to mid-size companies that want to dramatically improve the customer experience they deliver at little cost. These experienced CX Coaches will share best practices they have used to help their clients have incredible results. There will also be Q&A time in these sessions. You can submit questions now so Antoinette, Brad, and Frank can better customize their breakouts for what exactly you need.
John DiJulius
Introduction to The Customer Service Revolution
Introduction to The Customer Service Revolution
By the end of this breakout session, participants should have a solid understanding of how to:
- Create a Day in the life of your customer
- Create a Customer Experience Action Statement
- Create Never & Always
- Learn how to build an instant rapport with anyone
- Implement practical strategies to enhance customer service within their organizations.
CXEA Alumni
CXEA Alumni
Current students and alumni of the Customer eXperience Executive Academy come together and share their progress, best practices, and opportunities.
Senior Leadership
Breakout Sessions
LaQuita Cleare
Q&A
Q&A with LaQuita Cleare
Prior to her breakout session for senior leadership, LaQuita Cleare will have just completed a keynote on main stage regarding the power of storytelling. Now as a senior leader, you can ask LaQuita questions on how you can be a better communicator and storyteller.
Andy Bailey
What Does My Life Look Like in 10 years?
What Does My Life Look Like in 10 years?
Andy Bailey learned to build great organizations by building his own great businesses, starting in college then, growing into an Inc. 500 multi-million-dollar national company then successfully selling and exiting. He founded Petra Coach to pass on to other entrepreneurs, business owners, and leaders the principles and practices he used to build his successful enterprises.
Anne Mahlum
Q&A
Q&A with Anne Mahlum
Prior to her breakout session for senior leadership, Anne Mahlum will have just completed a keynote on main stage. You can ask Anne, now a senior leader, questions on anything. Anne has started, built, and sold several organizations including [solidcore], growing it into one of the country’s most successful boutique fitness companies. In just nine years, Anne raised more than $70M to grow [solidcore] to over 90 locations across the U.S. Anne is currently the Executive Chairwoman at [solidcore], which now has over 1,000 employees and more than 100,000 clients.