Our Speakers

Our 2023 Speakers

Announcing more speakers soon!

Sandra Joseph


Unmasking What Matters

Sandra Joseph is a history-making Broadway star, a #1 international Amazon bestselling author, and a TEDx and keynote speaker. Her legendary run as Christine Daaé in The Phantom of the Opera spanned ten years and over 1,500 performances. She holds the record as the longest-running leading lady in the longest-running Broadway show of all time. Sandra has appeared on The Oprah Winfrey Show, CNN, The Today Show, The Early Show, The View, and many others. 

Oprah has called Sandra “a Broadway legend and an inspiration.” Other luminaries that endorse her work are Jack Canfield, Mark Nepo, Martha Beck, Marci Shimoff, and Geneen Roth. Sandra is a proud member of The Transformational Leadership Council, an invitation-only group of 125 top thought leaders.

Sandra is the author of Unmasking What Matters: 10 Life Lessons from 10 Years on Broadway. She is also the co-author, with five-time New York Times best-selling author Caroline Myss, of Your Creative Soul: Expressing Your Authentic Voice.

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Andy Bailey


Live a Boundless Life

Andy Bailey can cut through organizational BS faster than a hot knife through butter, showing organizations the logjams thwarting their success and coaching them past the excuses we all use to avoid doing what needs to be done. He doesn’t ask for what’s easy, only what’s possible, and with his assistance the possible often expands to include the formerly impossible, as organizations learn that one step at a time gets you a long way when you step up to the challenge everyday. After all, as he tells his clients, 100% annual growth is only 2% growth every week. It’s not easy. But certainly possible. Andy learned to build great organizations by building his own great businesses, starting in college then, growing into an Inc. 500 multi-million dollar national company then successfully selling and exiting.

He founded Petra Coach in partnership with Gazelles/Scaling Up to pass on to other entrepreneurs, business owners and leaders the principles and practices he used to build his successful enterprises-all rooted in the Rockefeller Habits methodology. To date, Andy has been on the sell-side of 28 transactions with a median sale value in the nine figures.

His most recent venture, Boundless Life, borrows concepts from his work scaling organizations and applies them to the individual in their personal life. His program helps adults and children design their futures and achieve them through documented multi-step plans, discipline and accountability.

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LaQuita Cleare

Dynamic Communication

Hollywood Secrets to Engage: Connect, Engage and Sell Through Storytelling

LaQuita Cleare, CEO of Clear Communication Academy, is a highly sought-after communication and storytelling expert who believes in the power of communication to create change.

LaQuita’s degree in Psychology enables her work to be science/research-based, while her Theatre degree helps her clients’ executive presence, delivery skills, and ability to connect. LaQuita’s unique background in Hollywood allows her to help audiences use the magic of storytelling to motivate, inspire and persuade, helping to increase business outcomes.

Over the past decade, she has worked in more than 50 countries across 5 continents, on stages and screens, speaking at numerous prestigious schools and events such as Harvard, Loyola University, Milan Polytechnico, and INSEAD Business School She has worked with leading companies like Chase, Covergirl, Ikea, RR Donnelly, and Pepsi, and is a top-rated resource for YPO, the leading business organization with over 30,000 members. She has also been featured on ABC, FX Network, Lifetime, and LA Talk Radio.

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Shep Hyken

Best Selling Author

How to Create an Amazing Customer Experience

Shep Hyken is a customer service and experience expert, researcher, and a New York Times and Wall Street Journal bestselling author. He has been quoted in hundreds of publications and is the author of 8 books, including his latest, I’ll Be Back: How to Get Customers to Come Back Again and Again. Shep works with companies and organizations that want to build loyal relationships with their customers and employees.

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Anne Mahlum

founder of solidcore

Learning to Live Life on Your Own Terms

Anne Mahlum is an American entrepreneur, motivational speaker, experienced CEO, business owner, philanthropist and athlete.

Born in North Dakota and raised in a working-class family, there was very little in Anne’s childhood that would indicate she would one day be one of the most successful founders in the fitness industry. And yet her success as an entrepreneur has been remarkable.

Anne left a promising corporate career in 2007 to found Back on My Feet, a national non-profit organization that uses running as a vehicle to help those experiencing homelessness become empowered to change their lives. Since its inception Back on My Feet has helped thousands of individuals achieve employment and more self-sufficient living.

But Anne didn’t stop there. She found success again when she founded [solidcore] in 2013 and grew it into one of the country’s most successful boutique fitness companies. In just nine years, Anne raised more than $70M to grow [solidcore] to over 90 locations across the U.S. Anne is currently the Executive Chairwoman at [soldicore], which now has over 1,000 employees and over 100,000 clients, including Former First Lady Michelle Obama.

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Bronkar Lee


Ignite By Possibility: Staying in Sync to Elevate Our Potential

Bronkar Lee is a high-energy educator, musical performer, and entertaining keynote speaker who shares outside-the-box inspiration on what’s possible when we embrace an expansion mindset. Bronkar’s unique background includes touring Europe as ringmaster to a world-renowned circus, appearing with Jay Leno on the Tonight Show, starring in a Super Bowl commercial, and performing at Madison Square Gardens. He beatboxed with his son in a viral video that received over 200 Million views, and he’s also presented at over 5,000 live events for companies like Google, Facebook, Youtube, Keller Williams, and Disney Cruise Lines.
He’s made it his mission to educate and enlighten audiences with tangible tools and techniques to learn and grow beyond limitations, tackle obstacles with powerful mindset shifts, and integrate inspiration and information in a more powerful way.
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David Rendall


The Freak Factor: Discovering Uniqueness by Flaunting Weakness

During the last twenty years, David Rendall has spoken to audiences on every inhabited continent. His clients include the US Air Force, Australian Government, and Fortune 50 companies such as Microsoft, AT&T, United Health Group, Fannie Mae, and State Farm.

Prior to becoming a Certified Speaking Professional, he was a leadership professor and stand-up comedian. He also managed nonprofit enterprises that provided employment for people with disabilities.  

In between presentations, David competes in ultramarathons and Ironman triathlons.

David has a doctor of management degree in organizational leadership, as well as a graduate degree in psychology. He is the author of four books:

  • The Four Factors of Effective Leadership
  • The Freak Factor
  • The Freak Factor for Kids
  • Pink Goldfish
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Kevin Sloan


The KeyBank CX Journey: Eliminating Inconsistency, the Enemy Among us

Kevin Sloan is Executive Vice President of the Branch Network at KeyBank, as well as a member of KeyCorp’s Executive Council. In this role, Kevin leads the execution of Key’s retail relationship growth strategy centered on helping clients and communities thrive. His responsibilities include leading 6,000 teammates across Key’s 1,000 branch offices, its Business Performance, Support & Enablement Team, and its Retail Private Client Team.

A 30-year veteran of financial services, Kevin holds a Master’s degree in Business Administration from Baldwin Wallace College and a Bachelor of Science degree in Business Administration from Xavier University. He is also a graduate of the Consumer Bankers Association Executive Banking School.

Kevin, his wife and three daughters live in Medina, Ohio. He served as the 2022 Chair of the Cleveland CycleNation campaign benefitting the American Heart & Stroke Association, and actively serves on several committees at his local church.

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Brett Eaton

Brett Eaton

High Performance

The High Performers 5 Step Playbook for Playing OFFENSE

Brett Eaton is a High-Performance coach, speaker, author, founder of multiple coaching programs, and co-host of The Better You Blueprint Podcast.

For the last 15 years, Brett has worked with thousands of clients all over the world. He has been invited to speak at hundreds of events and to companies all over the country, motivating and inspiring people to elevate their daily performance, maximize productivity, build efficient and effective habits and routines, and increase their overall fulfillment.

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John DiJulius

Chief Revolution Officer

The Great Retention

Have you ever thought how some organizations become the brands customers can’t live without? Do you think it is possible to make price irrelevant? John will show you exactly how to do both.

John is the authority on world-class customer and employee experience and best-selling author. He has worked with companies such as the The Ritz-Carlton, Lexus, Starbucks, KeyBank, Nestle, Chick-fil-A, Celebrity Cruise lines, and many more, helping them make the experience they deliver their single biggest competitive advantage.

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Dave Murray

VP of Consulting for The DiJulius Group

Internal Culture

Complaints 101

Dave helps clients generate fresh, game-changing ideas and then turn those into actionable systems.

Dave’s role at the DiJulius Group is that of a facilitator, where he strives to make all participants feel comfortable – creating an ideal environment for idea generation and sharing.

Dave’s passion is helping organizations create new standards that help them deliver a better experience to their customers – and also make the company an even better place to work!

Prior to joining TDG, Dave had 20 years of experience in customer service, marketing, and sales, primarily in the sports and entertainment industry. Dave’s experience varies from leading call centers and front-line team members to working closely with key partners and stakeholders.

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Nicole Paul

Experience Consultant for The DiJulius Group

Internal Culture

Complaints 101

Nicole Paul is a Customer Experience Consultant with The DiJulius Group who previously held the role of Chief Experience Officer.  She also serves as Dean of the Customer Experience Executive Academy.  She has been an integral part of our team for over a decade, and a passionate advocate for the customer’s experience for 20+ years. 

She has advised and supported multiple industries from retail, hospitality and government to start-ups and automotive.  It’s evident when you work with Nicole that her attention to detail and proactive approach will ensure your team has the tools necessary for success.  You can trust Nicole to help improve processes, create employee engagement and develop measurements to guarantee a return on your investment.  Nicole also has a visual communications background which gives her trainings added impact.

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Cal DiJulius

Experience Consultant for The DiJulius Group

Internal Culture

Complaints 101

Cal DiJulius was born to be a Customer Experience Consultant.  He began his career at The DiJulius Group developing partnerships for the Customer Service Revolution, while he completed his MBA at Georgetown University.  He garnered additional experience working in the mortgage industry and in a high intensity startup environment, where he was contracted under the Co-Founder of Spotify to implement customer service systems for a new venture in Stockholm, Sweden. 

He has researched, lived and worked in global environments over the seven years which has given him a unique perspective on culture and customer centricity.   Cal has studied Swahili in Kenya, built rainwater harvesting systems in Tanzania, and started a nonprofit in Cleveland, Ohio with his father.  He is a dynamic idea generator who will compel you to think critically and creatively in order to build a culture of “yes” within your brand.

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